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Once you request a demo, a member of our team will reach out to you to serve as your first point of contact and set up a quick introductory call to learn more about portfolio, priorities, and business structure. After diving deeper into your specific needs, they will match you up with a specialist with the right expertise who will construct, plan, and schedule a customized demo for your business.

When you’re ready to get started with primeForce, you’ll have a dedicated onboarding team to guide you through the process and set your business up for success. Typically, the onboarding process lasts 4-6 weeks, but your timeline will be customized depending on your business’ needs and your schedule. After the initial setup, training period, and data migration, you will have permanent, ongoing access to our award-winning training and support teams, with no hidden fees or hoops to jump through.

During onboarding, your dedicated team will work to understand your business’ needs so they can walk you through the process of migrating your data into primeForce. Although the steps involved depend on your data strategy and your previous system, our capable and experienced team will be there to support you every step of the way.

Our Help Center includes a number of support channels that enable you to get the right kind of help for the issue at hand. A vast library of product articles explain how to use primeForce’s various features, while our User Community provides a place for customers to ask questions and share best practices.

For issues specific to your portfolio, you can troubleshoot live with an primeForce product expert through instant chat, and schedule a follow-up call if you prefer. Your support case will be assigned to the Customer Care representative most equipped to help, and they’ll work with you until it’s resolved to ensure a seamless experience from start to finish.